All of our soft play packages include 3 hours of play. Need more time? Additional hours are $50/hour.
Yes! We arrive at least 1 hour before your event for setup and need up to 1 hour afterward to break it down. This is included in your package—no extra charge.
A $50 non-refundable deposit and a signed contract are required to reserve your date. The deposit goes toward your final balance.
Your remaining balance is due 7 days before your event. If it’s not paid by then, your booking will be canceled.
Yes, if we’re available! For bookings made less than 2 days before the event, the full payment is required at the time of booking.
Delivery is free within 15 miles of ZIP 24482. Outside of that, we charge $0.85 per mile round trip. The delivery fee is calculated after your booking request is received.
If we must cancel due to unsafe roads or emergencies, you’ll receive a full refund.
Absolutely!
For outdoor setups, we require:
• A flat, dry surface
• A shaded area (to prevent equipment damage or burns)
• No debris, mud, or water
For indoor setups, please make sure there’s enough space and clear access for setup.
We recommend booking at least 3–4 weeks in advance, especially during busy seasons.
No. For safety reasons, please do not move, adjust, or rearrange any equipment once it’s been set up.
We do not set up outdoors in rain, snow, or wet conditions. We do not reschedule for weather, so we recommend having an indoor backup plan.
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